The Customer agrees that GB Tech is not liable for mismatched product pictures or mistakes in product information.

GB Tech reserves the right to change products and specifications; those listed on the Site may not be current.

The Customer agrees to verify the specifications of each product with the order. GB Tech is only responsible for products named on the invoice.

Our sales representatives are not authorized to make any representations or promises related to any product or services that exceed these terms and conditions and the warranty. Any additional provisions to your purchase must be made in writing and signed by an officer of GB Tech.

The Customer agrees that each item in a multi-item purchase from GB Tech shall be treated independently unless stated otherwise in the memo section of their order. That is, the defect, replacement, and cancellation of one item does not constitute the voiding of the entire purchase. Each item shall be considered independently for warranty or refund purposes unless the Customer has stated otherwise in the invoice memo.

The Customer agrees that shipping costs and expenses will not be refunded once GB Tech has shipped the Customer’s purchase.

It is the Customer’s responsibility to look over their email confirmation and make sure all shipping, billing and item purchased are correct. If you do not get an email confirmation, call us to see if the order went through. Do not submit multiple orders or you will end up paying full restocking and shipping fees.

Order cancellation will be accepted by phone with a sales representative or over the web (only before the order is processed). Once the order is placed, cancellations cannot be done over email or by phone. You can confirm order cancellation by checking the order status online. Cancellation on orders with payments made via credit/debit card or PayPal carries a 4.9% processing cancellation fee (these are costs we are billed by the processor that we pass on, even if a refund is issued on our part). If a financing-funded order has entered Stage 3, there will be a 4.9% processing fee. For all payment methods, if an order has entered Stage 4 but has not been shipped, there will be an additional 15% restocking fee which covers expenses for taking the system apart and re-stocking the hardware.

Material fees for boxes, transportation, etc. are included in the shipping fee. Customers shall not be liable for additional shipping charges for purchases GB Tech chooses to ship in multiple packages unless they request and agree to shipping upgrades and upgrade fees. GB Tech does include shipping insurance with every FedEx and UPS shipment.

The Customer agrees that GB Tech will not be liable for the shipper’s shipping delays.

Financing interest fees paid by a Customer are unable to be refunded or credited back by GB Tech for any reason.